PROCEDURE :  INSTALLATION OF CITRIX ICA AND THINPRINT CLIENTS

 

            Revised : 9.27.05

            …………..……..……

 

 

 

 

In order to access NeoSystems applications remotely – for example, GCS and MS Office -  users (client PC’s) must install the Citrix ICA client.  In order to print out of Citrix, the ThinPrint client must also be installed.  Following, are the installation notes for the Citrix ICA and ThinPrint .print client installs.  

 

 

NOTE :  If a prior installation becomes corrupted, you will need to first uninstall those clients (step 1 below).   If it is a new machine or you are a new client, just proceed to step 2 with the installation.

 

 

 

1.      UNINSTALLATION OF EXISTING CITRIX ICA AND THINPRINT CLIENTS

      (if required):

 

If a prior install exists and gets corrupted, you will need to uninstall it first.

To do this, at the PC :

:     Select  Windows Start – Settings – Control Panel – Add/Remove Programs

:     Select  “MetaFrame Presentation Server Client” and remove it

:     Select “ThinPrint Client Win32” and remove it

                  :     Reboot your PC             

 

 

 

2.      INSTALLATION OF CITRIX ICA CLIENT :

 

 

            Please note :

·                      Current users wishing to just upgrade their version of the Citrix client will not need to uninstall the existing Citrix client they currently have unless the current one is corrupted or not functioning properly  (see Step 1 above).

·                      You will need to close all other Windows applications during the install.

·                      You will need to be a local “administrator” on your computer

·                      Please follow the instructions below closely.  In several steps, you do not just take the default.

 

 

            Citrix Web Client Download/Install Steps :

 

 

·                      Open up a Web browser (internet explorer, v.6) and access the          

            NeoSystems Client Tools Page,         

            http://www.neosystems.net/neosys/clienttools.html  

 

·                      Select the following :

            Citrix/ThinPrint Installation Instructions  (New Citrix Users Start Here) 

 

·                      You will find the Citrix install file on the NeoSysMF4 server in the SHARED FOLDERS under \NeoFiles\Common Files\CitrixThinPrint Client SW folder.   Double-click on Ica32Pkg.   OR,  click on the following hyperlink  Ica32Pkg.msi  

 

·                      When you open the Citrix Install file, select to download this file to your local hard drive first – for example, to a C:\Downloads directory.  Then execute (or run) the Ica32pkg.msi file – either from our server or from your PC.  

 

·                      The installation will then display the “Welcome to MetaFrame Server Client” message.  

           

 

                       

                       

 

                       

·                      Select “I accept the license agreement” and press “Next”

·                      If you are an existing user and are just upgrading to the current Citrix client, the install will indicate that it found an existing installation.   Select “Next”

 

 

IMPORTANT :

      The “MetaFrame Presentation Server Client” screen will not default to just the

      “Web Client” we require.   Use the “drop-down” boxes for each of the three

      components to select just the proper Web Client :

 

1.        Web Client -  select the 1st option, “Will be installed on local hard drive”

2.        Program Neighborhood Agent – select the last option “X” :  “Entire feature will be unavailable”

3.        Program Neighborhood – select the last option again – “X” : “Entire feature will be unavailable”.

4.        Your screen should look like the following :

 

                       

 

5.   Select “Next” at the bottom of the screen once the three options are set.

 

 

·                      The next screen refers to the “Client Name”.   “Use machine name as client name” should be checked.  Select Next

·                      The next screen is to configure “local” user name and password.    “NO” should already be selected – just press “Next”

     

·                      An “Installation Summary” follows.  The Client Details should be as follows :

 

Name                                                   Action

MetaFrame Presentation Server Client      Install

Program Neighborhood                               Do not install

Program Neighborhood Agent                  Do not install

Web Client                                                         Install

 

                       

 

 

Press “Next” to continue

 

 

·                      The system proceeds to install the new web client.

 

·                      You should receive the screen “MetaFrame Presentation Server Client” has been successfully installed.”

 

·                      Click “Finish” to exit setup.

 

 

 

3.      INSTALLATION OF THINPRINT CLIENT

 

 

·                      AFTER the Citrix ICA client, you’ll need to download and install the ThinPrint Client to facilitate printing through Citrix.

 

·                      You will find the ThinPrint (.print Windows 6.2) install file on the NeoSystems server NeoSysMF4 in the SHARED FOLDERS under \NeoFiles\Common Files\CitrixThinPrint Client SW folder.  Double-click on the file setup.   OR,  click on the following hyperlink   setup.exe

 

·                      Select to save the file to your local hard drive (recommend a  C:\Downloads directory) and then Run/execute the setup.exe program either from the server or from the downloads directory where you just saved a copy.

 

                                   

 

 

·                      If asked, Select (English language), and then just select Next.

·                      Select Next at the Installation Wizard screen and select to accept the license agreement and select Next

 

·                      Click “Accept”  to install it to C:\Program Files\ThinPrint Client\  directory

 

                                   

                 

 

 

·                      For “Client Type”, Select “.print Client Windows ICA”  

 

                 

 

 

·                      It then asks for the location of your Citrix ICA client installation  (where the Citrix client is that you just installed).  It should find your Citrix client and default to c:\program files\citrix\ica client.   If not, you must browse to this directory.   This must be explicitly identified in the ThinPrint installation.

 

                                   

 

 

                                    Select Next

 

 

·                      Select Install.    The install program then installs the ThinPrint client software.  Select FINISH.  Both Citrix and ThinPrint are now installed and you are ready to configure your printers in ThinPrint.

 

 

4.      LOGGING IN AND FINAL CONFIGURATION

 

·                      It’s important that you test your Citrix client installation and configure your ThinPrint.   Open up Internet Explorer and the NeoSystems Client Tools page.  Select Productivity Tools.  

 

·                      Log into NeoSystems’ Citrix servers with your assigned Citrix Username and Password.  Keep your password confidential.   Access the “Notepad” application to generate a Citrix session.   (Accessing GCS or an application in MS Office creates a Citrix session as well).  Note -  The  “Time & Expense” application does not require or initiate a Citrix session). 

 

·                      After successful logon to an application, a “Program Neighborhood  Connection Center” icon is created on the bottom right of your screen on the toolbar - in the form of the top half of the letter “i”.

 

·                      A ThinPrint Client icon also appears in your toolbar identified as “.print Client RDP/ICA” if you run your mouse cursor over it.  You will need to configure this ThinPrint Client icon in order to enable printing.  Open up this ThinPrint .print Client icon  

 

·                      In the SETUP tab, check “Inherit Client’s Default Printer” and uncheck “Default at Server”.

 

 

                 

 

 

·                      Under the “Assignment” Tab, check all applicable printers that you use if not already checked.  If not already checked, check the “Enable sending properties” box.  Select OK to close the ThinPrint client.

 

                 

 

 

·                      Note -  If the printers weren’t already checked, you’ll need to close and exit your Citrix session and re-log on to Citrix to have those printers available within your Citrix session.    You will then be able to select them when printing.   If you add a printer or when you change locations later, remember to open up this ThinPrint Client icon in order to check the new printer and have it available to you.  Again, you will need to log off/on Citrix for the change to take effect.

 

 

·                      Citrix Session Note :

 

When accessing an application which creates a  Citrix session, you may occasionally not be able to connect – the application will not come up.  This is sometimes a symptom of where a prior application did not properly terminate.   It creates a “disconnected” session.  After exiting and trying again, you may be able to disconnect your session by opening up the “Program Neighborhood Connection Center” icon – the i.   You may select your hung application and select Logoff.   If still unable to open an application, you should contact the NeoSystems HelpDesk (technical support) to clear your “disconnected” session.

 

 

5.      TECHNICAL SUPPORT

                 

              Please call (571.234.5027) or e-mail the NeoSystems HelpDesk                                                                 (NeoHelp@NeoSystemscorp.com) with any questions.